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Q1
Score: 1.82
تجاهل النقاش معه لعدم تجاوبه
طرح اسئله مفتوحة للاسهاب في الحديث
Q2
Score: 1.82
الاعتذار للعميل والاهتمام باتمام معاملته
التوضيح للعميل بانه المسؤول عن ذلك
Q3
Score: 1.82
تجاهله
ارجاع العميل للموضوع الرئيسي
Q4
Score: 1.82
لفظي
انصات
Q5
Score: 1.82
صح
خطأ
Q6
Score: 1.82
صح
خطأ
Q7
Score: 1.82
صح
خطأ
Q8
Score: 1.82
صح
خطأ
Q9
Score: 1.82
صح
خطأ
Q10
Score: 1.82
صح
خطأ
Q11
Score: 1.82
صح
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