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Q1           Score:  1
 Reports
 E-mail
 Written documentation
 Telephone communication
 Body language
Q2           Score:  1
 Anxiety
 closed questions
 setting
 all of the above
Q3           Score:  1
 Upward communication
 diagonal communication
 grapevine
 all of the above
Q4           Score:  1
 the process of sharing and exchange information
 the process of generating and transmitting meaning
 exchange information so that each person clearly understand the other
 all of the above
Q5           Score:  1
 The Sender of the message
 The Receiver of the message
 The Message
 The Feedback


   



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